Terms and Conditions

Guarantee by Manufacturer

We certify that our machines produce quality safe drinking water to your premises. All our products are designed to exceed Australian Standard requirements for static tank or surface water supplies.

We welcome any dependent bacteriological test and if your supply should not meet the minimum standards in a properly maintained and operating system we offer conditional guarantee either by unit replacement or monetary refund upon return of the product.

Technical limitations to the transmittance of UV radiation include:

Hardness                <150mg/litre

Iron                       <0.4mg/litre

Turbidity                <1NTU

Tannins                  <0.1mg/litre

Manganese             <0.05mg/litre

UVC Transference    >80%

Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements.

In Warranty Services

Customers having difficulty with Aqua Filter products should contact Aqua Filter. Please refer to the owner’s manual of your product for individual length of warranty.

What personal information do we collect and store?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are pre-orders, home deliveries, competitions & promotions and when you opt-in to receiving marketing newsletters

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

How is personal information used?

The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.

Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) is in a way which does not personally identify individuals.

Access to your personal information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).

If you need to update your information (eg. if you change your address), please contact us so we can make the change.


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